Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

Downloadable products

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Damaged or defective items:

If you receive a damaged or defective item, please let us know so we can offer you a replacement or refund. Please attach a photo of the damaged product and of the damaged packaging to your message, by sending us an email at hello@mossandmorchella.com.

Refunds

If you wish to cancel an order which has already been shipped, you will unfortunately have to recieve the item and subsequently return it in order to receive a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mossandmorchella.com.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@mossandmorchella.com and send your item to: Laura Clarke, 8 Maya Gardens, Accrington, Lancashire BB5 0HB.

Shipping

To return your product, you should mail your product to: Laura Clarke, 8 Maya Gardens, Accrington, Lancashire BB5 0HB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time frame to receive your exchanged product may vary.

If you are returning an item over £75, you should consider using a shipping service that offers tracking or purchasing shipping insurance.
We offer no guarantees towards the receiving of your returned item.